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Leading, Managing, Doing, and AI

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Read Time:4 Minute, 25 Second  | February 27, 2024

by Shawn Harris

Today’s Tuesday Reading is by Shawn Harris, MOR Associates Executive Coach.  Shawn may be reached at sharris@morassociates.com or via LinkedIn.

In most MOR programs, in the first workshop, on the first day, we support participants’ self-awareness in how they spend their precious resource of time. We do this through a framework that inventories everything we do into three categories: Leading, Managing, and Doing. As artificial intelligence comes at us all at full speed, we wonder how AI might impact the evolving leader and our Leading, Managing, and Doing. read more

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A Framework for Assessing the Implications of Large Language Models on Society

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Read Time:4 Minute, 15 Second

tl;dr – Large Language Models (LLMs) like GPT-4 are transforming our sociocultural interactions, pushing technological boundaries in AI, creating economic shifts through automation and new job roles, raising environmental concerns due to energy-intensive training, influencing political landscapes potentially through propaganda generation, and posing new legal questions about content responsibility and copyright. As we leverage these powerful models, it’s crucial to navigate these challenges responsibly, ethically, and sustainably, ensuring a future that aligns with our shared values. read more

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My 2019 Reading List/Book Recommendations

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Read Time:5 Minute, 24 Second

One of my goals for 2019 was to read 26 books, effectively one every other week. Well, I ended the year having completed 18. I fell short of my goal; still feel like I satisfied my CQ (Curiosity Quotient), with completing one of my other goals of doing a deep dive in to ML/DL, so it’s no longer a black box. Done! read more

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Wondering what’s real about artificial intelligence? – BrainTrust Live! Episode 54

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Read Time:27 Second

Wondering what’s real about artificial intelligence? Today on BrainTrust LIVE, we’re fortunate to have Cynthia Holcomb, founder/CEO of Prefeye, and Shawn Harris, Customer Partnerships & Strategy, SmartLens — two retail practitioners who are working with their clients on real A.I. solutions. They’ll give us the lowdown — more specifically, on how retailers can currently use AI for personalization, the limitations that are frustrating them at present, and what does the future holds.

Recording on Facebook: https://www.facebook.com/retailwire/videos/745383885894757/

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Category:

Quick Take: The Great Decoupling of Retail

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Read Time:47 Second

There is a great decoupling happening in retail, a structural change. Similar to the decoupling that the computing industry went through, going from being vertically integrated to horizontal specialist. What does this mean for retailers? Retailers need to be clear on what their unique selling proposition is, that is why do customers choose them vs their competitor, or substitute; then double down on those things. Is it your wide assortment, price, convenience, customer service, maybe safety now, or some thing less rational. Everything else should be considered for outsourcing to horizontal specialist, those who are optimized to delivery a particular service, or product.

Within any company, typically the most valuable resources are centered around the making and the selling organizations. There is no difference in retail; instead it’s the merchandising and store operations organizations, and I would add human resources to being core. Most other functions should be evaluated for their need to be an in-house capability.

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What is your customer data share?

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By the year 2020, it is estimated that the average person will generate 1.5 GB worth of data per day. At that point, it won't be just about your firm's share of customer wallet; instead, you be asked… what's your firm's customer data share? Oh, and consider today who owns the majority of insight in to "your" customer.

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#010: This Game is Not One-Dimensional, You Have to Face the Customer with Shawn Harris, Global Innovation Strategy Lead, Zebra Technologies.

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In this episode of The IoClothes Podcast, we speak with Shawn Harris, Global Innovation Strategy Lead for Zebra Technologies. The reality is, innovative products don’t just sell themselves and companies aren’t composed of just designers, developers and engineers. Someone has to interface with the customer, and keep the ship sailing along a strategic path, which includes profitability (that’s if you want to stay in business). Today, we shift gears and talk a bit about the struggles of retail, the importance of differentiating yourself in the marketplace and how are current relationship with MS Excel may be a sign of the future!

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AI and the Final Judgement.

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I believe that for the foreseeable future, human machine collaboration, which will lead to a new type of collective intelligence will be a requirement. Today, we are seeing many advances in the ability of machines to make high confidence predictions; in narrow use cases. This will certainly lead to significant shifts in tasks within job roles. However, where I think machines will lack for some time is in judgement. Judgement being the ability to consider multiple predictions, and come to sensible conclusions in context. This is where humans will need to remain in the loop, playing a key role in judgement. This human machine partnership will lead to a collective intelligence that will results in even higher confidence outcomes, than either could realize individually. However, this prescribed union could quickly find the machine taking more and more of the judgement role as well. Just consider Google’s search results; at this point, how many of us ever get to the second page of results. What’s happening here is that we are trusting Google algorithm’s judgement. We could debate the consequences of this for search results; as we endeavor to use AI in medicine, autonomous cars, and other decisioning based on potentially biased data, we will need to take a more deliberate approach to the policies and practices around final judgement.

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Lifelong Learning

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I believe that lifelong learning is essential to career success. Technology is changing every industry, and each segment within. Today, you cannot rest on your undergraduate and graduate degrees, and on the job experiences alone. You have to go back to school. But, you don't have to go back to a school. MOOCS, or Massively Open On-line Courses have transformed learning. Now, you can advance your knowledge, with courses from top universities; from the comfort of your couch. Platforms like edx.org, coursera.com, getsmarter, and numerous others allow you to take many courses for free (audit), or for a relatively small fee earn a certificate of completion, which proves you've successful completed a given program. I am a huge proponent of these platforms. For the past year, I have been doing the micromasters in Supply Chain Management via MIT CTL & Edx, and soon will be starting a course in Artificial Intelligence via MIT CSAIL & Getsmarter. No question, it's a lot of work, when you work and have a family, but it's worth it. Stay hungry, stay foolish.

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Alibaba Found Lots of Love on Singles Day 11.11.17

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The Chinese's Guanggun Jie, or Singles Day, takes place each year on 11/11. A day set aside to celebrate being proud to be single, has become one of the largest consumer shopping days of the year, dominated by one ecommerce giant Alibaba. Last year (2016), Alibaba processed $17.8B in Gross Merchadise Volume (GMV), which doesn't represent Alibaba's corporate revenue, but instead the total value of the goods sold on the platform. Alibaba mostly earns revenue on advertising placements on the platform. Yesterday, for Singles Day 2017, a whopping $25.3B was purchased through the Alibaba platform. This represented a 39% YoY increase. Wow. However, what this also continues to demonstrate is the structural shift underway in retail, where one digital platform can attract and process more volume in a day, than most retailers do in a year. Think about it, today we're talking about Alibaba, not the 140,000 brands and retailers who provided the products. Who owns the customer, really? That's huge!

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Category:

Who Am I?

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"I am who I am today, because of yesterday. I look forward to seeing who I will be tomorrow, because of today." ~ Shawn Harris

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