12 Places To Intervene In A System, To Drive Systemic ChamgeAfter reading quite a few books on systemic racism. I was compelled to find a book on discipline of Systems Thinking. I found "Thinking in Systems" by Donella Meadows to be a highly read and rated choice on the topic. Given the complex nature of systemic racism and racist actions, how do you tackle it. I believe systems thinking can provide a framework for doing just that. Given that we can’t just change a system directly, in "Thinking in Systems," Donella Meadows outlined a list of interventions you can lever to influence the system. She sorts the leverage points in increasing order of effectiveness, from the easiest to lever/least long term impact on the system; to the hardest to lever/most effective to long term impact on the system. The easiest and least effective is effecting Numbers (e.g. effecting #'s and %'s); the hardest and most effective is Transcending Paradigms (which is almost spiritual), but 2nd to the hardest/most impactful is Paradigms (i.e. changing the societal culture around how we consider each other). I think racism needs to be attacked from the top and bottom, that is starting with Numbers AND Paradigms; converging where they do.
There is a great decoupling happening in retail, a structural change. Similar to the decoupling that the computing industry went through, going from being vertically integrated to horizontal specialist. What does this mean for retailers? Retailers need to be clear on what their unique selling proposition is, that is why do customers choose them vs their competitor, or substitute; then double down on those things. Is it your wide assortment, price, convenience, customer service, maybe safety now, or some thing less rational. Everything else should be considered for outsourcing to horizontal specialist, those who are optimized to delivery a particular service, or product.