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Digitization and the Retail Revenue Reset #retail #economy #leadership

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Retailers are feeling significant pressure as digital takes a greater and greater hold of the industry. Many say that digitization actually brings demonetization. This will result in a massive shift in the share pie for retailers. What once was a great traditional retail business, will become a much smaller primarily online business. I thought I'd take a stab at visualizing that. Thoughts?

Posted On : Published By : Shawn Harris
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Should Zappos take steps into the hospitality world?

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"When people talk about Zappos, it’s not just about the great pair of shoes they scored, but the awesome customer service they received. It truly has become a tangible asset that is synonymous with the Zappos brand. In extending the brand to hotels and beyond, the customer satisfaction bar will be set high. Execution will be key to protecting the brand’s equity. Also I could see some Amazon (the parent company) products and services being a part of this." ~Shawn Harris

Posted On : Published By : Shawn Harris
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Saks, Ralph Lauren lure customers with upscale services.

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"As discrete service offerings, both Ralph Lauren’s “taxi” and Saks’ merchandise delivery service would be of value to shoppers, as they should help to save a shopper’s time or otherwise bail them out in a time of need. However, they must be a part of a coherent strategy of driving footfalls that includes digital engagement. These services should feel like a natural fit to the overall experience, as opposed to feeling like a disjointed one-off." ~ Shawn Harris

Posted On : Published By : Shawn Harris
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Is Omnichannel Even Possible?

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I believe that 97.5 percent of today's traditional retailers will NOT survive the earthshaking transformation that is currently occurring in their industry. Changes in the customer shopping behavior and preferences, rise of on-line shopping, local and state government push to increase minimum wage, and uncertainty in the global economy have placed quite a few obstacles in front of retailers.

Posted On : Published By : Shawn Harris
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What will humans do when machines can do almost everything? #AI #Robotics #jobs #WhatIsWork #economics

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Artificial intelligence experts predict that intelligent and semi-intelligent autonomous systems — such as self-driving cars and autonomous drones — "will march into our society" in the next two to three years, with driving expected to be fully automated in 25 years, a panel of experts said at a 13 February news briefing at the 2016 AAAS Annual Meeting.

Posted On : Published By : Shawn Harris