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A different approach to developing engaging shopper experiences. #Retail #Leadership

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Retailers are too caught up with trying to implement services or software to achieve a particular omnichannel capability. None of it is differentiating, but more status-quo in this new retailing world. I believe that retailers should look at the creation of experiences the same way that consumer tech companies develop software and hardware...with an eye on consumer needs and with a product management hat on. I presented this in 2013 at the annual meeting of The International Association of Clothing Design Executives.

Posted On : Published By : Shawn Harris
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I could not agree more…Every Sign Is Saying Retailers Must Restructure In 2016 #Retail #leadership #trends via @Forbes

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The 2015 holiday season has made the major shifts in consumer buying patterns very clear. The rise of Internet shopping and growth of off-price retailing are mega-trends reshaping the retail industry. In 2016, retailers who want to survive will have to respond by restructuring.  Internet sales are booming at the [...]

Posted On : Published By : Shawn Harris