Mobile Holiday Sales Reach $13 Billion; 64% Of Retailers To Increase Smartphone Investments #Retail #Trend

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The impact of mobile on this past holiday shopping season was projected to be huge, and huge it was. With final tallies coming in, spending via smartphone for online purchases hit $13 billion, based on a new study. That's an increase of 59% from a year ago, according to comScore, and that's just for the last two months of last year.

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A different approach to developing engaging shopper experiences. #Retail #Leadership

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Retailers are too caught up with trying to implement services or software to achieve a particular omnichannel capability. None of it is differentiating, but more status-quo in this new retailing world. I believe that retailers should look at the creation of experiences the same way that consumer tech companies develop software and hardware...with an eye on consumer needs and with a product management hat on. I presented this in 2013 at the annual meeting of The International Association of Clothing Design Executives.

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