In conclusion…
Retailers you can’t run from this. You can’t regard these times as being temporary in nature waiting for market improvements; this change is not cyclical, it’s structural. Focus on your Continue Reading
"An ounce of action is worth a ton of theory." Ralph Waldo Emerson
Retailers you can’t run from this. You can’t regard these times as being temporary in nature waiting for market improvements; this change is not cyclical, it’s structural. Focus on your Continue Reading
“I think that the key reason people follow retailers and brands on social media is for reasons of lifestyle projection. Either the consumer is living, or wants to live, the Continue Reading
Retailers are feeling significant pressure as digital takes a greater and greater hold of the industry. Many say that digitization actually brings demonetization. This will result in a massive shift Continue Reading
“When people talk about Zappos, it’s not just about the great pair of shoes they scored, but the awesome customer service they received. It truly has become a tangible asset Continue Reading
About Consortium For Operational Excellence In Retailing (COER) Consortium for Operational Excellence in Retailing (COER) is focused on advancing retail operations from a combined academic and business perspective. We hold an Continue Reading
I believe that 97.5 percent of today’s traditional retailers will NOT survive the earthshaking transformation that is currently occurring in their industry. Changes in the customer shopping behavior and preferences, Continue Reading
“The Internet Economy” @cdixon “We are living in an era of bundling. The big five consumer tech companies — Google, Apple, Facebook, Amazon, and Microsoft — have moved far beyond their original product lines Continue Reading
Engineer’s Motto: If it isn’t broken, take it apart and fix it.