Harris’ Law
When a system operates optimally, when interacting with individuals or groups who mirror the makeup of its creators; yet suboptimally otherwise. – Shawn Harris
In conclusion…
Retailers you can’t run from this. You can’t regard these times as being temporary in nature waiting for market improvements; this change is not cyclical, it’s structural. Focus on your Continue Reading
Do consumers want to follow grocers on social media?
“I think that the key reason people follow retailers and brands on social media is for reasons of lifestyle projection. Either the consumer is living, or wants to live, the Continue Reading
Digitization and the Retail Revenue Reset #retail #economy #leadership
Retailers are feeling significant pressure as digital takes a greater and greater hold of the industry. Many say that digitization actually brings demonetization. This will result in a massive shift Continue Reading
Should Zappos take steps into the hospitality world?
“When people talk about Zappos, it’s not just about the great pair of shoes they scored, but the awesome customer service they received. It truly has become a tangible asset Continue Reading
Consortium For Operational Excellence In Retailing (COER) @Wharton – Day 1 Quick Recap
About Consortium For Operational Excellence In Retailing (COER) Consortium for Operational Excellence in Retailing (COER) is focused on advancing retail operations from a combined academic and business perspective. We hold an Continue Reading
Is Omnichannel Even Possible?
I believe that 97.5 percent of today’s traditional retailers will NOT survive the earthshaking transformation that is currently occurring in their industry. Changes in the customer shopping behavior and preferences, Continue Reading
“The Internet Economy” via @cdixon #innovation #AI #Video #Voice
“The Internet Economy” @cdixon “We are living in an era of bundling. The big five consumer tech companies — Google, Apple, Facebook, Amazon, and Microsoft — have moved far beyond their original product lines Continue Reading